CQC Solutions are able to offer full "In Life Support" of your PPM systems providing support at both a technical and functional level.

Services available are:

System Support

Fully managed service, to remotely monitor and manage your PPM environment that provides the assurance your servers and databases are running PPM optimally. Includes early notification of any potential performance or sizing issues and monthly performance reporting statistics as part of the service and an initial full assessment of your environment.

Functional Support

Provision of CA-Clarity, HP-Mercury, EPM support to your User Community, includes user access management, configuration changes and monthly report statistics provided as part of this package.

Tier 2 Support

Where your helpdesk has taken an issue that subsequently requires CA-Clarity, HP-Mercury or EPM expertise - a call is made to CQC Solutions who will then investigate and provide an answer to the issue. Monthly report statistics are provided as part of this package. Reasonable support retainer charges apply with hourly charges levied for the use of CQC consultancy.